Frequently Asked Questions

Everything you need to know about our home delivery, products, and more.

How is my gelato delivered so it doesn't melt?

We use specialized temperature-controlled packaging and high-grade dry ice to ensure your gelato stays frozen for up to 12 hours from the moment it leaves our warehouse.

Do you offer dairy-free or vegan options for home delivery?

Yes, we offer a wide range of dairy-free sorbets and vegan-friendly flavors. You can filter these options on our product page to find the perfect treat for your dietary needs.

What should I do if my order arrives damaged?

If your order arrives compromised or melted, please take a photo immediately and contact our customer support team at [email protected] within 24 hours for a full refund or replacement.

Can I track my delivery in real-time?

Once your order is dispatched, you will receive a tracking link via SMS and email that allows you to monitor the delivery progress and estimated arrival time.

What is the shelf life of the gelato once it arrives?

For the best flavor and texture, we recommend consuming our gelato within 2 weeks of delivery. Always ensure your freezer is set to -18°C or colder.

Do you offer gift cards for your online store?

We certainly do. You can purchase digital gift cards that are sent directly to the recipient's email, perfect for birthdays, housewarmings, or corporate gifting.